Contact Us
General Information
TCC (Trusted Cargo) operates from South Africa (Johannesburg) as well as from China (Guangzhou and Shenzhen). Shipments are routed to four final destinations: Johannesburg (for parcels originating from China) and the Democratic Republic of Congo (DRC): Kinshasa, Lubumbashi, and Kolwezi (for parcels originating from either China or South Africa).
Instructions for packages from Johannesburg to Kinshasa and/or Lubumbashi
When shopping on South African websites—or Chinese sites that deliver to Johannesburg—use the delivery details below:
| Field | Format to use |
|---|---|
| Buyer (where your names are requested) |
TCC + FINAL CITY + YOUR NAMES Example: TCC LUBUMBASHI PATRICE LUMUMBA |
| Delivery address | 30 Gaunt Avenue Bryanston Sandton Johannesburg 2191 South Africa |
| Contact phone to deliver in Johannesburg | +27 73 298 53 11 |
| Email address | Enter your own email address (if requested) and be sure to check it regularly. |
Example for a buyer expecting a parcel in Kinshasa:
Buyer: TCC KINSHASA PATRICE LUMUMBA
Delivery address: 30 Gaunt Avenue Bryanston Sandton Johannesburg 2191 South Africa
Contact phone: +27 73 298 53 11
Email: enter your own email address if requested
By strictly following these delivery guidelines, you ensure that your goods are efficiently consolidated and prepared for safe, reliable transport to the DRC. Incorrect or incomplete delivery information may cause delays or misrouting of your items.
Instructions for Your Suppliers in China
Please download below the image corresponding to your final destination city in the section and send it to your supplier. This image contains all the delivery information.
Pickup Locations
For Johannesburg in South Africa, you will collect your parcels at:
ATTENTION: The address below is only for parcel drop-off and collection. No visits or administrative procedures on site.
Trusted Cargo Company
30 Gaunt Road
Bryanston Sandton
Johannesburg 2191
Here are our details for administration and by-appointment customer visits for inquiries:
Trusted Cargo Company
Legal Hub Office Park
411 Main Ave, Ferndale
Randburg, 2125
NB: Please note that it is recommended to book an appointment before coming to our offices.
For Kinshasa in the Democratic Republic of Congo, you will collect your parcels at:
Trusted Cargo Company
14, Avenue Sergent Moke
Commune de Ngaliema Kinshasa
Ref.: Rond Point Socimat
For Lubumbashi in the Democratic Republic of Congo, you will collect your parcels at:
Trusted Cargo Company
108, Avenue Kasaï
Commune de Lubumbashi
City Center
Ref.: Cliniques universitaires
For Kolwezi in the Democratic Republic of Congo, you will collect your parcels at:
Trusted Cargo Company
NB: Parcel collection for Kolwezi is handled by our Chinese partners on site in Kolwezi. The address will be provided case by case at pickup. Any assistance needed for Kolwezi customers should be handled with our Lubumbashi office.
Opening Hours
- Monday to Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:30
- Public holidays: Open by appointment
For public holidays, please contact us in advance to confirm your appointment.